Shipping policy

Prices shown are in USD. Shipping, applicable taxes, and additional services are quoted separately unless expressly stated.

Ontario pickup is arranged after product availability, payment, and the pickup time have been confirmed. Warehouse visits require a confirmed appointment at least one business day ahead. Same-day and weekend visits are not available.

For pillow orders using your own shipping label, the stated handling price includes basic warehouse handling and applying your provided label. Postage is not included. Please confirm label and shipment requirements with our team before paying.

If you need us to arrange shipping, send your destination ZIP code and quantity for a quote. Handling time, carrier service, shipping charges, and any additional requirements are confirmed before the order is accepted.

Please report shipment damage or an incorrect item to our team with your order details and clear photos so we can review the issue.