Before your
first order.

Small orders are welcome.

You can start with one memory foam pillow or one 10 × 10 ft canopy set. View the product pages for photos, packaging details, and quantity pricing, or request an appointment to see available samples in Ontario.

Know the quantity. Confirm the total.

Send the product name and quantity. We’ll confirm current availability, pricing, and your pickup or shipping arrangements before payment. The same process applies when you’re ready to reorder.

Shipping is separate. Applicable taxes and the final order total are confirmed with your quote. Multi-address pillow fulfillment arrangements are quoted separately from bulk pickup pricing.

Arrange the handoff that works for you.

Payment details come with your quote.

Payment methods are confirmed for each quote. Full payment is required before pickup or dispatch unless otherwise agreed in writing.

If an order involves holding stock or purchasing from China, the order will set out any deposit, remaining payment, delivery, and cancellation terms.

Request a visit. Wait for confirmation.

Visit hours are Monday–Friday, 9 a.m.–5 p.m. Pacific Time. Please request your visit at least one business day in advance. Same-day visits are not available.

Submitting a visit request does not confirm an appointment. Please wait for our confirmation before traveling.

Tell us what needs attention.

If something is missing or there’s a product problem, contact us with your order details and photos. We’ll review the issue and arrange replacement parts, a replacement, or a refund, as appropriate.

Parts availability and the appropriate solution depend on the item and issue. Any specific return terms are confirmed before payment.